Terms of Service

Service Guarantee

We want you to love your experience with us. We believe in an open and honest conversation with our guests and our team. We do not offer refunds on services. We guarantee all of our services when you follow the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let leadership know within 5 days of your service so we have the opportunity to make adjustments where necessary. Color adjustment services must be completed within 15 days of original service or extra fee will apply. Please contact management at 251-423-6871 for more questions. all future bookings.

Product Guarantee

We stand behind our products, your satisfaction is our top priority. If you experience any issue with your product purchase, return it within 14 days of purchase. We will exchange it for another product to better fit your need. Please note, we do not offer refunds on products. Alternative hair, hair extensions, tools and brushes are final sale, unless defective.

Cancellation Policy

All reservations will require a credit card on file to secure the appointment. Select services require a non-refundable deposit to secure the appointment. All changes or cancellations must be made 48 hour prior to the appointment. If an appointment is canceled with less than a 48 hour notice the card on file will be charged 50% of the requested services. Should the cancellation be 24 hours or less, the card on file will be charged 100% of the requested services. Please note when a guest fails to show up for an appointment, or cancels with less than 48 hour notice, our artists have limited opportunity to rebook the appointment. Multiple cancellations will result in a 100% non-refundable deposit for all future bookings.

Additional Color Fee

We have partnered an advanced color management software. Each service has its own allotment of color, should you need additional color, you just pay for the overage. No more additional bowl charges.

Additional Styling Fee

This is reserved for additional styling added to an existing appointment. For example, should you wish to add curls at the end of your color service, and the artist has time to accommodate, the additional styling fee would be applied. We keep it simple $15 for 15 minutes. This could also be applied if you have extremely long or thick hair and we can’t finish in the standard appointment time.

Late Fee

This is applied in 15 minute increments, $15 for 15 minutes. Should you arrive late, some or all of the requested services may not be performed. Should all services be rescheduled, you will be charged 100% of the requested services.